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CPI's Verbal Intervention™ Training

Give staff skills to identify, respond to, and verbally de-escalate challenging behaviour in a safe, hands-off way.


  • Gain confidence to recognise and respond to defensive behaviours

  • Understand what's behind the behaviour

  • Address needs of the individual


Establish common de-escalation training communication framework Proactive verbal de-escalation strategies Explain how to apply limit-setting strategies and recognise opportunities for post-crisis learning

Explore effects of trauma on behaviour and take a person-centred, inclusive approach.

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